Ebay problems: Buyer opened a return and sent back a different item Plus get a receipt from USPS. Yes it would be a pain. As per the returns policy you are within your rights to refuse it. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Aamzon advised we can do what we want. But I would like to reach more buyers. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Select Order Not as Described. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. This is a type of blackmail. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Disputing the chargeback can take a lot of time and hassle on your behalf. Ebay says I have to "take action" by Sept. 11th. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. to fight them over this and go to the Phillippines is beyond annoying. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay I've only had to use these pics a few times but they save a lot of hassle. Or you can specify that the addressee must sign for the package or letter. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I sell on Ebay myself. Thanks for the policy violation on your part eBay. Once they have the code, they disappear and make off with your gift card balance. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. You can always appeal later. If they bring eBay into this, do I stand any chance at all? I have to take her to court! Could you explain a bit what steps you take when shipping? So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. i think someone is trying to scam me like this to. Common eBay Scams: How to Spot and Avoid them - Comparitech 26-05-2020 We had a top where it was returned with snot. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Funny thing he could never tell me what he claims he got or send me pictures. Theyll tell you to file a report with the police and then wash their hands of the matter. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. on Solved: What to do when wrong item received, seller reques - The I wanted to get some advice before I contacted, but I had planned to, yes. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . and our Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Unfortunately for you, the item is a replica of the one you sent. As its a scam, you will never see your money or your items again. Just thought Id share. Help a buyer with an item they didn't receive | eBay I agree. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. How Buyers Scam Sellers on eBay (A Decade of Scams) 03:21 PM. but it is really suspect that they created their eBay account the day they ordered my item. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay 04:28 PM. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. All items are made out of High Quality fabric. Buyer wants to return, says i sent wrong item : r/Ebay She got her full refund back and kept the ring! Both early political pieces. Can Usps Tracking Be WrongPost Office have such a horrible . But they said flat out "we don't mix up packages" and reiterated. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Remember to be persistent when you are in the right and can prove it. Returns, missing items, and refunds for buyers | eBay bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. All rights reserved. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Gift card scammers reach out to victims by phone, email, or social media. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Then find one of the facebook groups for sharing scammy ebay users and share his username. 09-10-2020 When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Buyer says item not received, Royal Mail says delivered - EBay Ebay We Can T Process Your PaymentPlease select a different payment That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? If you play nice, they will just tell you that it's too bad and part of business. For things like graphics cards your best bet is to sell locally, all cash. However, for large packages and certain types of express service, UPS is the cheaper . Copyright 1995-2023 eBay Inc. All Rights Reserved. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit Yet fight is not over, lets see what happens next. Its ok but I like the darker one you had in your listing. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Supervisor told me to hold up on Police report and wait for UPS to step in. I accidentally sent a buyer the wrong item on eBay, but I do - Quora I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? I asked the buyer if the package he received was damaged or opened. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Is it not possible to take pics of item A and still send B? I will report this to the post master. The law spells out how to challenge billing errors. The item's condition was misrepresented. Press question mark to learn the rest of the keyboard shortcuts. I suspect someone may have been tampering with mail and package in the delivery system. . 09-10-2020 The unofficial eBay subreddit. How do i handle this? e-bay couldnt give two hoots for sellers as long as they are making money. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. So unfair. There's no possible way I sent the wrong item so he's trying to scam me. So we repaired and return an annoyed customer but couldnt do anything about it. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Learn how your comment data is processed. I've never owned/sold a necklace like that. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. She may have forgotten she purchased this one as well but from you. If you get the item back as a buyer you have the option to relist and recoup your outlay. I had to help my mom submit a dispute through eBay, as a buyer. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. WARRANTY AND INFORMATION. It's tough dealing with customer service when they're all Filipinos who don't understand or care. I agree with that. They offer some sort of limited-time discount in order to create a sense of urgency. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Am I protected against negative feedback in this scenario? Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. If he ghosts you, you scared off a scammer. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. How do they sell my exclusive manufactured trademarked product for lees than I do?? Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. In order for it to work, sellers must provide proof of item delivery. A buyer will offer to purchase your item and send a larger payment than required. 26-05-2020 I really feel like I am not getting any protection from scammer buyers on eBay. $900 item. Buyer claiming wrong item was received. HELP!! Message 1of 30 They help the organizations to focus on the other parcels they have to deliver. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. 06:44 AM Do not refund half. shot goods Gilas Pilipinas Full Sublimation Jersey Buyer returned a different item, this is what it took to get ebay to Do I have to go ahead and refund no matter the circumstance? If you have any problems paying for your items, we . In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. I told them to send it back to me and I'll give them a refund. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange I will try to ask the questions? I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Law Regarding Receiving a Shipment That Was Not Ordered Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. It is better to talk with them first before doing this. If the shipped item was sold for under $750, delivery notification is adequate proof. 26-05-2020 All such complaints from sellers are simply ignored, as profit takes precedence over reason. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. This has happened a couple of times to us over the years, all part of selling on line Im afaid . I asked for a picture from the buyer and it was some plastic item. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. You must be new here, in this sub anything and everything is a scam ;). I dont understand why he thought that she wouldnt notice? I also ask if you have me mixed up with another seller you've purchased from recently. or the buyer? Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. It WAS new in the box. I sent wrong item - Welcome to the Etsy Community Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. What's the return address? Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Do you have the number? Example: The listing said "new," but the item was clearly used. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. I had a customer contacted me that the item was damaged in transit. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? NO Cash Refund for wrong purchased items. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Should I contact the postal service? You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. The other thing that is suspect is their account was created the day they ordered the item. 05:05 PM. - edited He sent photo of item receivedit is not the item i sent. 2. How to handle a return request as a seller | eBay If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Press question mark to learn the rest of the keyboard shortcuts. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. USPS. Ebay going to shit with scammers abusing the money back guarantee. 05:49 AM. So buyer filed a claim for a return with eBay citing wrong item sent. From the "Reason for replacement" drop-down menu, select "wrong item was . If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. What to do when wrong item received, seller requesting to send to other buyer. This topic was automatically closed 180 days after the last reply. All sales are final after the buyer rates the seller or 3 days after delivery. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. FedEx. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Tune into our last eBay for Business podcast episode of 2022! Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Click on Send. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. 1. 2) Buyer most likely will open SNAD return request. Other platforms I never had a problem with over 6 years. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. For more information, please see our Solving problems with a PayPal purchase - PayPal I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. If the package was mixed up, it would have happened there. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. I responded to the return but Im really freaking out. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Parcel comes back, buyer is less than helpful, I refund, get a neg. There is so much scamming going on Ebay, Sellers dont have a chance. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. I guess it depends on whether the item they are sending back is worth paying the shipping on. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. You send the item promptly but days later you find that the check bounces, leaving you with nothing. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Choose "have us call you", that's the best option these days. Buyer claims I sent wrong item : r/Mercari - reddit.com These are both things ebay phone reps suggest. Buyer claims wrong item and gets a refund despite - Welcome to the Firefly Emoji Apple, Which Breathless Resort Is The Best, Thousand Acre Farm Owner, Arizona Congressional District Map 2022, Articles B
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buyer says i sent wrong item

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buyer says i sent wrong item

I did buy the shipping label through ebay. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . It's so unfair to write eBay sellers off like a bunch of cheap scammers. If so, it's definitely not a package I've sent out. 2023 Comparitech Limited. Ebay problems: Buyer opened a return and sent back a different item Plus get a receipt from USPS. Yes it would be a pain. As per the returns policy you are within your rights to refuse it. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Aamzon advised we can do what we want. But I would like to reach more buyers. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Select Order Not as Described. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. This is a type of blackmail. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Disputing the chargeback can take a lot of time and hassle on your behalf. Ebay says I have to "take action" by Sept. 11th. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. to fight them over this and go to the Phillippines is beyond annoying. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay I've only had to use these pics a few times but they save a lot of hassle. Or you can specify that the addressee must sign for the package or letter. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I sell on Ebay myself. Thanks for the policy violation on your part eBay. Once they have the code, they disappear and make off with your gift card balance. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. You can always appeal later. If they bring eBay into this, do I stand any chance at all? I have to take her to court! Could you explain a bit what steps you take when shipping? So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. i think someone is trying to scam me like this to. Common eBay Scams: How to Spot and Avoid them - Comparitech 26-05-2020 We had a top where it was returned with snot. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Funny thing he could never tell me what he claims he got or send me pictures. Theyll tell you to file a report with the police and then wash their hands of the matter. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. on Solved: What to do when wrong item received, seller reques - The I wanted to get some advice before I contacted, but I had planned to, yes. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . and our Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Unfortunately for you, the item is a replica of the one you sent. As its a scam, you will never see your money or your items again. Just thought Id share. Help a buyer with an item they didn't receive | eBay I agree. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. How Buyers Scam Sellers on eBay (A Decade of Scams) 03:21 PM. but it is really suspect that they created their eBay account the day they ordered my item. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay 04:28 PM. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. All items are made out of High Quality fabric. Buyer wants to return, says i sent wrong item : r/Ebay She got her full refund back and kept the ring! Both early political pieces. Can Usps Tracking Be WrongPost Office have such a horrible . But they said flat out "we don't mix up packages" and reiterated. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Remember to be persistent when you are in the right and can prove it. Returns, missing items, and refunds for buyers | eBay bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. All rights reserved. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Gift card scammers reach out to victims by phone, email, or social media. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Then find one of the facebook groups for sharing scammy ebay users and share his username. 09-10-2020 When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Buyer says item not received, Royal Mail says delivered - EBay Ebay We Can T Process Your PaymentPlease select a different payment That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? If you play nice, they will just tell you that it's too bad and part of business. For things like graphics cards your best bet is to sell locally, all cash. However, for large packages and certain types of express service, UPS is the cheaper . Copyright 1995-2023 eBay Inc. All Rights Reserved. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit Yet fight is not over, lets see what happens next. Its ok but I like the darker one you had in your listing. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Supervisor told me to hold up on Police report and wait for UPS to step in. I accidentally sent a buyer the wrong item on eBay, but I do - Quora I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? I asked the buyer if the package he received was damaged or opened. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Is it not possible to take pics of item A and still send B? I will report this to the post master. The law spells out how to challenge billing errors. The item's condition was misrepresented. Press question mark to learn the rest of the keyboard shortcuts. I suspect someone may have been tampering with mail and package in the delivery system. . 09-10-2020 The unofficial eBay subreddit. How do i handle this? e-bay couldnt give two hoots for sellers as long as they are making money. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. So unfair. There's no possible way I sent the wrong item so he's trying to scam me. So we repaired and return an annoyed customer but couldnt do anything about it. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Learn how your comment data is processed. I've never owned/sold a necklace like that. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. She may have forgotten she purchased this one as well but from you. If you get the item back as a buyer you have the option to relist and recoup your outlay. I had to help my mom submit a dispute through eBay, as a buyer. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. WARRANTY AND INFORMATION. It's tough dealing with customer service when they're all Filipinos who don't understand or care. I agree with that. They offer some sort of limited-time discount in order to create a sense of urgency. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Am I protected against negative feedback in this scenario? Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. If he ghosts you, you scared off a scammer. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. How do they sell my exclusive manufactured trademarked product for lees than I do?? Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. In order for it to work, sellers must provide proof of item delivery. A buyer will offer to purchase your item and send a larger payment than required. 26-05-2020 I really feel like I am not getting any protection from scammer buyers on eBay. $900 item. Buyer claiming wrong item was received. HELP!! Message 1of 30 They help the organizations to focus on the other parcels they have to deliver. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. 06:44 AM Do not refund half. shot goods Gilas Pilipinas Full Sublimation Jersey Buyer returned a different item, this is what it took to get ebay to Do I have to go ahead and refund no matter the circumstance? If you have any problems paying for your items, we . In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. I told them to send it back to me and I'll give them a refund. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange I will try to ask the questions? I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Law Regarding Receiving a Shipment That Was Not Ordered Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. It is better to talk with them first before doing this. If the shipped item was sold for under $750, delivery notification is adequate proof. 26-05-2020 All such complaints from sellers are simply ignored, as profit takes precedence over reason. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. This has happened a couple of times to us over the years, all part of selling on line Im afaid . I asked for a picture from the buyer and it was some plastic item. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. You must be new here, in this sub anything and everything is a scam ;). I dont understand why he thought that she wouldnt notice? I also ask if you have me mixed up with another seller you've purchased from recently. or the buyer? Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. It WAS new in the box. I sent wrong item - Welcome to the Etsy Community Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. What's the return address? Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Do you have the number? Example: The listing said "new," but the item was clearly used. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. I had a customer contacted me that the item was damaged in transit. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? NO Cash Refund for wrong purchased items. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Should I contact the postal service? You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. The other thing that is suspect is their account was created the day they ordered the item. 05:05 PM. - edited He sent photo of item receivedit is not the item i sent. 2. How to handle a return request as a seller | eBay If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Press question mark to learn the rest of the keyboard shortcuts. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. USPS. Ebay going to shit with scammers abusing the money back guarantee. 05:49 AM. So buyer filed a claim for a return with eBay citing wrong item sent. From the "Reason for replacement" drop-down menu, select "wrong item was . If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. What to do when wrong item received, seller requesting to send to other buyer. This topic was automatically closed 180 days after the last reply. All sales are final after the buyer rates the seller or 3 days after delivery. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. FedEx. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Tune into our last eBay for Business podcast episode of 2022! Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Click on Send. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. 1. 2) Buyer most likely will open SNAD return request. Other platforms I never had a problem with over 6 years. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. For more information, please see our Solving problems with a PayPal purchase - PayPal I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. If the package was mixed up, it would have happened there. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. I responded to the return but Im really freaking out. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Parcel comes back, buyer is less than helpful, I refund, get a neg. There is so much scamming going on Ebay, Sellers dont have a chance. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. I guess it depends on whether the item they are sending back is worth paying the shipping on. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. You send the item promptly but days later you find that the check bounces, leaving you with nothing. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Choose "have us call you", that's the best option these days. Buyer claims I sent wrong item : r/Mercari - reddit.com These are both things ebay phone reps suggest. Buyer claims wrong item and gets a refund despite - Welcome to the

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