We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. How do I change the email address on my account? viagogo Pay & benefits reviews - Indeed The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. What a load of shit, this site needs to GO. 5.4 Making Adjustments. Australian music stars warn fans of buying Viagogo tickets If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Reiwa 5th Spring Tour Grand Sumo Tickets. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. By browsing this website, you consent to the use of cookies. Secondary ticketing websites - GOV.UK Viagogo Won't pay me for my sold tickets. Dispute raised viagogo - PayPal Community If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. You also agree not to separately contact the Buyer at any time for any reason. To open a dispute: 1.Log in to your PayPal account. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Start today for 5% back on up to $1,000,000 in branded sales. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Viagogo accused of listing non-existent tickets on behalf of seller In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. How sellers get paid Viagogo have become the focal point for calls to tightly regulate . Contact your bank or credit card company to verify the authorisation of payment to viagogo. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. 2.8 Notification. 1 Complain to the ticketing website. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Can I deliver the tickets using a different delivery method? A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. The Scottish indie band Arab Strap said: Weve always been appalled by touting. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Please remember that you will not be paid for this sale. Contact your bank or credit card company to verify the authorisation of payment to viagogo. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Viagogo - PayPal Community This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Learn more. Is it safe to purchase tickets through Viagogo or another broker? The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. 4.2 Stolen Property. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Super Bowl Ticket. 2.12 Seller Payment. The tickets will be stored in one of these third-party sites. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." After you raised a dispute did paypal stop or refund deduction from card? Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Make them aware of your experience and the complaint youve made. Viagogo: MPs warn music fans not to buy from ticketing site Why can't I sell my tickets through my Ticketmaster account? The companys full name, according to a well-placed source, is Global Experience Solutions. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . 25 April 2018. 3.4 Indemnity. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. If tickets are not consecutive, then the Seller must create a separate listing. You may also file for a claim if your tickets are invalid or not accepted at the venue. I had a flight delay, can I get compensation? are safe places to buy tickets. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Viagogo says it does this but takes no other steps to prevent the practice. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. . Court dismisses Viagogo's appeal on misleading representations and viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Buying tickets to events | ACCC In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). 1999-2023 PayPal, Inc. All rights reserved. 6.8 All Sales are Final. Be the first to hear about special offers. The judge issued an injunction which prevents . Don McLean Concert Tickets. I want to return my goods, what are my rights? M.B, via email. . Click the more button to email us. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . But it is not just these sites where buyers need to be careful. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. They then charge a booking fee on top of the tickets. Sellers: once your tickets have sold, viagogo charges a service fee. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google These steps apply to Personal accounts. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. 6.6 No Agency. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. With mycashbacks you get cash back & discounts very easily! If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Look for an option to transfer the tickets through the original ticket provider's account. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Thankfully, I have now managed to get to the bottom of it. 2.5 Tax on Seller Proceeds. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Both you and the company were insisting that you weren't in the wrong. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Why can't I see my order or sale in my account? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. This will be deducted from your next payment. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. I got food poisoning while eating out, can I get my money back? The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Online Ticket Seller SCAMS Viagogo EXPOSED - Medium Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Have we let energy giants make too much profit? This is often referred to as mitigating your loss. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. We will also add sales or value added tax on our fees as applicable. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Fast forward a few years, and the details she entered were still saved on your account. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Only some of my tickets have sold. How do I edit my listing? What do the ticket split type options mean? viagogo - Buy & Sell Concert, Sport & Theatre Tickets From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. We will be looking closely at this evidence to ensure that the order has not been breached. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. How do I change my payment method for getting paid? It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The tickets were bought and sold online, using the Viagogo fan resale platform. 2.1 Requirements. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. See all 12 articles. Your experience can help others make better choices. . The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. The tickets were sold in October for 180, but so far I have not seen the money. Viagogo Reviews: What Is It Like to Work At Viagogo? We do not write articles to promote products. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. What do the ticket split type options mean? Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Note that Your payment may be withheld if you violate this clause. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. I sold my tickets on Viagogo as a sate sale. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Leave the Archive. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund.
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