Today Sandra replied to my messages on both message boards and via email. They are so disorganized that they are billing for both accounts. Thank you for your consideration. Copyright 2023 Community Evangelical Church. Global Customer Service at Spaces. Dont know how many days youll need? Regus offers flexible, high-quality and relatively inexpensive office space. As far as the payment is concerned, it has been made in full. Deplorable behavior by Dr. Carrie Jaffe. Case reference number: C-6953809-Z0V3 This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. 279 Viverra. Cookies Policy All of our services and costs are detailed in the agreement you signed. Otherwise why would so many victims protest about this company? Its nonsense in most cases and one should be able to continue with an office space. Transparency is very important to us, and all services can be opted in/out through your online account. Lorraine Brule It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that How to stop regus from harassing me? I didn't know if the transaction actually went through. It was an outstanding experience at the gym. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Trustpilot is assessing this review in accordance with our flagging process. How do you update your credit card details? Sometimes they don't see my payments and kick me out of the system. We understand that you'd have appreciated greater notice. Thank you for your comments, which help us improve. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. Products used:I signed up for a virtual office space. We have never had a late payment in the 7 years we have been there, which accounts for nothing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. Get A Quote. Dont believe them they are massive frauds. There are lots of better places out there which are cheaper and better, Hi, Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Assistant Global Customer Service at Regus. This article was previously written by Matt Moffit. I would love the opportunity to help further but havent been able to identify your account. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Michelle Spire You have not been charged fees for no reason, you have been charged correctly. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. And if you don't pay up they'll try to ruin your credit. Lorraine Brule What Regus did: I have tried ending my service with Regus but they won't allow me to end. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. I have a Regus lease and have been trying to cancel the agreement PDF These General Terms and Conditions apply to Office/Co -Working - Regus We use dedicated people and clever technology to safeguard our platform. My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. And, therefore continuing the membership is not possible anymore. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Read this thread and my post on what to do to defend yourself I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. We have tried to explain how our agreements work. Do you think the lease would end, with no consequences for Regus or the member? 11-20 people: Full refund in case of cancellation 10 days or more in advance. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. So, I would like to request you to cancel my membership with you kindly. I read all the negative reviews here and I agree Without further options, I contacted my credit card company and they put a stop on the payment. Tip for consumers:Stay away from this company!!! Virtual Offices & Mailing Addresses | Regus - Regus | Serviced Office Advice STAY AWAY, Products used:Virtual office Lorraine Brule How to Cancel Regus Contract - Community Evangelical Church . Unfortunately, on this occasion we were unable to provide it and for this we apologise. We apologise if for any reason you didnt receive these reminders. Its clear from reading your comments that the main reason for your review is that of your agreement. Orangetheory has a 30-day membership cancellation policy. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Customer service left me on hold until the company closed then hung up the phone. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. Services are billed automatically depending on the customers preference. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. Were sorry you had this experience and would love to help. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I have been transferred to a new location. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Mailforwarding, Hi Martin, I await their reply. Can I use a business lounge if I have a coworking or a private office booking on the same day? It is clean and smart and well organised. Professional rooms for your next training session, interview, or pitch, wherever you need it. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. So, I don't think there won't be an issue with it. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. Try ipostal1. Michelle Spire If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Regus Online Account. you pay $100 for membership for your first five months. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Regards, STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. We will then confirm your payment date and amount. Share your photos and videos with others to prove the truth of your words. We ask all our customers to add an automated payment method to their account. I havent been able to identify your account. I understand that youre disappointed. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Though I discontinued using the office after 11/30/21, I have paid for December. How many days access a month do I get with my membership? However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. Service 110 Value 107 Shipping 48 I apologise if you are not completely satisfied with the service. Head of Customer Services. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Sandra Melody This company responds to reviews on average within 3 days. Dear Ms/Mr {Name of the Recipient}, This is also very unfair as we are paying for an office that we are not using because of the heating. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. thank you. You will not be able to engage with anyone capable of resolving dispute or concerns. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. These emails were sent to the email address you registered with us on the same day you signed the agreement. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Comfortable, professional environments. Prior to any renewal, our customers receive courtesy email reminders. It goes against our guidelines to offer incentives for reviews. CONSUMER BEWARE! Manage all of your workspace and business needs. Using Solstice Conference to link video call to the equipment in a meeting room. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. From,Hedy GreeneAp. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. Why? Community Sales Manager Job in Sherbrooke, QC at Regus Then makes an excuse! And again, there is simply no legitimate reason for this. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Gain trust and grow your business with customer reviews. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Lorraine Brule Find workspace. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We have checked and cannot find any payment details set up in your account. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Hi Josh, Michelle Spire Best regards, Global Customer Service at Regus. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Hi Frank, Im sorry that you feel this way. This was the most frustrating service that I ever experienced. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day.
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