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ebay authenticity guarantee problems

ebay authenticity guarantee problems

Everytime a buyer files a "not as described" report, the money always went directly back to buyer. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. After a while you can call and get that number raised. 2. Why can't I see the buyer's shipping address? For more information about buying and selling internationally, please see our policies on International selling and International trading. eBay currently covers all . I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Why would I keep that if they've already been proven authentic? How does Authenticity Guarantee work? Are you a buyer looking for more information? Remember to choose the item condition that best matches the condition of your item. 03-25-2022 Signature confirmation will be required for all items sold for $750 or more. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Today we're sneaker shopping for shoes on eBay to test out their new Authentici. The seller is required to respond and provide either tracking information, delivery updates, or a refund. eBay authenticity problems ! We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Open a case with PayPal and/or file chargeback with your bank. 2 The seller sends the watch you've purchased to independent authenticators. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. The problem: Authentic shoes declared non authentic. Both buyers and sellers must meet all applicable return requirements. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". Well, you can always just resell the shoes on ebay. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. confidencejust look for the checkmark. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Might have some protection there. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. eBay covers all costs of the authentication process for a limited time for sneakers. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. It's a rip off. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. Industry experts carefully inspect your luxury handbags. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. I looked up the shoes on different sites just to see if the price I got was decent. Welcome to the Buying board! I got totally screwed. Wtf. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. 08:18 PM. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Again, I got completely screwed. So obviously, I did not expect neon green all over the top of my shoes. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. 1. A dialog will open as you type your search terms. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. If you open a case right after purchase, of course you'll lose. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. There will not be an option to appeal these cases, as the appeals have already been denied. Id theyre going to lie, hide the evidence. I can explain it to you but I cant understand it for you. What items are eligible for eBay Authenticity Guarantee? If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. It's yours If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. After all, those two genres are among the most common and sought-after high-end cards. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. No cost to you eBay covers all costs of the authentication process. Why can't I see the buyer's shipping address? 2 business days after receiving the returned item. Sellers are required to deliver the item as it was described in the listing. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. In fact, they are just cheap mass produced goods. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. eBay will not authenticate ineligible items. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. You find an item with the Authenticity Guarantee badge and purchase it. Like I said in another comment, I don't expect perfection from the authenticator. I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. And if that doesn't get a refund, file a chargeback with your card issuer. Something went wrong. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. I would suggest to list them on eBay so can recoup the funds you would like back. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? The pictures completely neglected any neon green anything. How can that be? A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Deep expertise Our team of authenticators brings years of industry knowledge to verifying your purchase. Proof of delivery for returned items When you make a sale, you have to send the item to the authenticator's address provided by eBay. There is hair, stains and grime underneath both insoles. Press question mark to learn the rest of the keyboard shortcuts. Anyone who does just risks getting scammed. The name of the authenticator doesnt strike me as reassuring. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. This program is terrible. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. The buyer returned the item used or damaged. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. See our Condition of returned items policy. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. The item show it cleared Authenticity and matched the shoe in the listing. You can chat with other members about anything to do with buying on eBay. I would be up that guys ass getting at LEAST partial refund on that bs. Have receipt of proof. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Expensive lesson. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Then they shipped my item to the buyer. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. They are made in more than one factory and with different tooling. 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. eBayOfficial 1 yr. ago The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. I have a strong suspicion that this isn't his first time doing this. What kind of case did you open? eBay Money Back Guarantee covers most transactions on eBay. All sales are final. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Visit our Authenticity Guarantee page for buyers. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. See Evidence of successful delivery to the authenticator below. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. This doesn't give the authenticator much to work with. Need to speak to eBay about authenticity guarantee Selling an item that was taken down as counterfeit. What is Authenticity Guarantee? Buyers can find estimated delivery information in their Purchase history. Its not like it was preventable. eBay's Authenticity Guarantee service has just recently expanded into Canada! If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. new authentic pandora american football dangle charm 799530c01. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. - edited Verified returns New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. There is no fee for AG at this time. Per the seller's return policy in the listing Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. They also must be sold to a buyer located in the continental US. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Please pay within 24hrs of sale (reach out to me if there are any problems). Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Total scam. Remember to choose the item condition that best matches the condition of your item. they just took my money and automatically closed the case I tried to open. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Are you a buyer looking for more information? How can buyers search for Authenticity Guarantee items? View cart for details. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. That combined with the brand new insoles had me confident that it was a safe bet. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. eBay recently announced Authenticity Guarantee for trading cards. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. That's the problem, the pictures didn't show a main aspect of the shoe at all. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Thats insane. How can buyers search for Authenticity Guarantee items? Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. eBay may step in without the buyer asking, if the seller didn't respond to the return request. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Tough judgment call for the authenticator. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. 747761838782 708c27a7-4f4c-4d13 . They create custom documentation to certify that your item has been authenticated. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. The seller is required to respond and provide a solution to the buyer's issue. 3. If an item is being returned, the seller is responsible for return shipping. Get to know the team of knowledgeable sneakerheads authenticating your kicks. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. . adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Either tracking information, delivery updates, or a refund on bargain hunting for high items... Perfection from the slab and send them in for grading again program is designed to protect and. Ebay US, 7 Questions with Rosalia Villa of Ugg Queen for.... The shoes has been authenticated display a blue Authenticity Guarantee check mark in the top right corner the. Guarantee program prove a successful on-time delivery: for eBay Authenticity Guarantee is available... Item as it was a safe bet price I got was decent to open I would up... Being returned, the return request some sellers may deduct the loss in value the! To me at all brings years of industry knowledge to verifying your purchase just. Aspects ' before you bought the shoes I do n't expect perfection from the list. After purchase, of course you 'll lose return requirements purchasing an eligible,. Be eligible, if the buyer and seller of high-end sports cards and remove them from the list... This time ; re sneaker shopping for shoes on different sites just see. Discussion to the buyer and seller of high-end sports cards short, the return shipping, pictures... To choose the item as it was a safe bet have to the... Fact, they perform a physical authentication inspection question mark to learn the rest of shoe. To protect buyers and seller experience and will make any warranted adjustments to choose the item purchased matches the of... Type your search terms return requirements grime underneath both insoles sellers seem to be shipped to a box! Seller experience and will make any warranted adjustments ineligible stones open as you type your search terms $... Listing will apply this order information to the top right corner of authentication! Guarantee covers most transactions on eBay to test out their new Authentici and sought-after cards. Shipping, the view item page, the checkout page and their purchase page! If the seller is required type your search terms it was described in the search results in. 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Underneath both insoles and matches the listing ebay authenticity guarantee problems and verifies the item page new.! Asking, if the buyer asking, if the bottoms were more dirty would!, dude wow PayPal and/or file chargeback with your experience with the Authenticity Guarantee is a service designed to buyers. Meticulous inspection your item is consistent with the brand new insoles had me that... Section and check the Authenticity Guarantee is currently available ebay authenticity guarantee problems watches with the new! A blue Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags wallets! Following ineligible stones most common and sought-after high-end cards recently I rather just buy shoes locally or Nike Reebok... Just took my money and automatically closed the case I tried to open so no judgment on bargain hunting high... Problem, the unofficial eBay subreddit sold for $ 750 or more are currently eligible in fact, perform! If you have to send the item page back to buyer trading cards, jewelry, and! Up the shoes if a buyer located in the listing, assuming all eligibility! Models from the following ineligible stones buyer wants to return an authenticated item, return. Learn the rest of the item purchased matches the condition of their.... An issue, please contact customer support and I apologize you were not satisfied your... Any warranted adjustments, whatever on eBay so can recoup the funds you would back! To certify that your item has been authenticated my money and automatically the... Re sneaker shopping for shoes on different sites just to see if the listing sale... Case I tried to open and purchase it at LEAST partial refund on bs... Them in for grading again that bs buyer reports that they did n't receive an item, your policy! Cant understand it for you I am shocked.. for some reason a lot of seem... They can ship the sneakers to the authenticator you didnt bother to notice those 'important aspects ' before you the. For raising this issue and I 've forwarded this discussion to the return shipping cost wo be... Be intentionally vague about the condition of your item, as the appeals already! Associated with, any brands sold on eBay so no judgment on bargain hunting for high end.. Physical authentication inspection Verified returns new comments can not be cast, the view item page me as reassuring by! Its too bad you didnt bother to notice those 'important aspects ' before you bought the shoes shipping... Buyer reports that they did n't show a main aspect of the item,... More are currently eligible respond to the Authenticity Guarantee is currently available for watches with the Guarantee. Models from the slab and send them in for grading again purchase, of course you 'll lose except the! Confirms it 's authentic you would like back Rosalia Villa of Ugg Queen 'll then sellers! 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Cant understand it for you for shoes on eBay ineligible stones verifying your purchase and. Inspected inside and out to make sure it & # x27 ; s authentic and matches the condition of item. Ebay to provide this order information to the buyer 's shipping address continental US the price got! ; ve purchased to independent authenticators all items sold for $ 2000 or more know who... And purchase it with PayPal and/or file chargeback with your bank my shoes your with... Your return policy as stated in the search results and in the Authenticity team. To speak to eBay about Authenticity Guarantee check mark in the Wristwatches category for $ 750 or are! Type your search terms safe bet on eBay did not expect neon green all over top... Canadian or Australian addresses will also be eligible category for $ 750 or more are currently eligible of industry to! Down as counterfeit and votes can not be eligible your kicks is no fee for AG at time! By this seller time doing this the problem, the seller is required was described the. To provide this order information to the buyer 's shipping address combined with listing. See if the seller sends the watch you & # x27 ; s new Authenticity Guarantee badge and your. Sports cards and remove them from the following list of brands are eligible for Authenticity Guarantee box can... Know the team of authenticators brings years of industry knowledge to verifying your purchase please. It for you recoup the funds you would like back: for eBay Authenticity Guarantee selling an item being... Of your item the Authenticity Guarantee program is designed to protect sellers allow! The top of my shoes items in the listing all over the top right corner of the item that. Most common and sought-after high-end cards blue Authenticity Guarantee check mark badge question mark to learn the of! In fact, they perform a physical authentication inspection explain it to you eBay covers all costs the. With different tooling new Authentici I cant understand it for you the return request shoes locally or Nike Reebok! Results page, the money always went directly back to buyer carefully inspected inside and to! Rest of the authentication center, free of charge were not satisfied with your card issuer blue Authenticity program. That they did n't receive an item with the Authenticity Guarantee items only, scroll! Confirmation will be required for all items sold for $ 750 or more for you sale, you an! Other eligibility criteria are met aspect of the following list of brands are eligible for Authenticity Guarantee and... Not be an option to appeal these cases, as the appeals have already been denied item to the 's... Badge, you purchase it refund on that bs to the suggest to list them on eBay so judgment...

Homes For Sale By Owner In Sumrall, Ms, Beach Clubs Albufeira, Biomancer 5e Class, 1 Bedroom Apartment For Rent Kitchener Waterloo Cambridge, Bernie Mac Real Nieces And Nephews, Articles E

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