PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. I have to do all these thing to get a refund and they dont even refund the shipping cost which is 8 dollars btw. $15. Jan 9. Shop Prettylittlethings. Plus, DoNotPay has other services available. In fact, the growth rate is pretty insane. Pretty Little Thing made it so easy to return my item and sent me a replacement without any wait time. Cheap fabric and as unprofessional as they come - youd be better off buying clothes from Five Below. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Remember to add your order number if you download a new returns label. But there's an easier way to contact Pretty Little Thing customer service. 3. They may not be active or correct. NOTE: If the links below doesn't work for you . View Statistics. This is fast fashion accelerated. 6/26/2021. Consumers may also email the company for order inquiries, delivery inquiries, refunds, and returns, or general issues. Too well dressed to stress? DoNotPay is the easy-to-use, web-based platform that you can access from any webbrowser. Simply click the 'Forgot your password?' You can return your item to us and place a new order to receive the item of your choice. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. If you have any problems or forget any information, please contact your bank. Consumers may not return the following items: All items must have tags attached. Save at PrettyLittleThing with Up to 70% Off plus Extra 15% Off. $5. USA Express. This means that once your order has been placed, you will be unable to cancel it. We typically reply within 1 to 2 business days. We're always happy to chat and help answer any questions you may have! The latest review Advert was posted on Nov 2, 2022. Please do not post the package through the post box without obtaining a receipt of postage. Please return items in their original packaging. When I attempted to return the items I discovered that there were no records on my account pertaining to the order in question. PrettyLittleThing *Unlimited Next Day is only available for delivery to Ireland addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. All about that new? E-mail only customer service (no telephone service or live chat) Limited payment options (cryptocurrencies and e-wallets . Make sure you get proof of postage and keep it safe. Answer: That would depend on many things I'm sure. How to Reach Out to Customer Service. Package the things back up. Simply click the 'Forgot your password?' Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to Ireland addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Please do not post the package without obtaining a receipt of posting. Also my package came 2 days later then it said it would on the app. Use this comments board to leave complaints and reviews about Pretty Little Thing. Customer Support. If you have misplaced this label, you can download a new one below. These consumer-supplied websites also have email addresses available for Pretty Little Thing customer service. link next to the login button and follow the instructions. Shop dresses, tops, pants, sweaters, and more for an additional 20% off when you apply this Pretty Little Thing . This is a 3D Secure payment option that some banks use. We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Whoever handles live chat on your team needs to know enough about each product you sell so they can recommend the one that will be perfect for a customer's cousin's girlfriend's cat's birthday party. CA$15. It was never sent.) PST, (800) 838-3381 | Monday-Friday 7am-5pm PST, Attn:Media Relations Directorpartners@prettylitter.com | PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. This experience can happen with Pretty Little Thing customer service, too. 135. Keep your receipt of postage safe as you will need this as your proof of return. Contact CenturyLink Customer Support To speak with CenturyLink representative, call 1-866-642-0444. One shirt arrived w/ a stain (thanks for the 25% discount in exchanges lol) 444. That's it! It still didnt come, thennnnn I got my refund for the missing items that never came (the invoice was missing too) Keep your receipt of postage safe as you will need this as your proof of return. Pretty Little Thing Alternatives. By using DoNotPay's Other Customer Service Issue product, you can be sure of a response from Pretty Little Thing. Tidio - Best simple live chat software. You may have some luck getting in touch with Pretty Little Thing through their preferred contact methods. My email [protected]@yahoo.com. $30. Remember to add your order number if you download a new returns label. it keeps saying order not found. The latest complaint product never delivered was resolved on Sep 02, 2018. Customers are using live chat more than ever. These customers claim that Pretty Little Thing was unwilling to issue a refund. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. If you have any problems or forget any information, please contact your bank. latest in affordable womens fashion looks that are sure to have you racking You can return your item to us and place a new order to receive the item of your choice. OfficialPLT. Calling the number above will cost 7p per minute, plus you regular service charge. Please do not post the package without obtaining a receipt of posting. If you have misplaced this label, you can download a new one below. inbox. DoNotPay can contact Pretty Little Thing on your behalf, and use the right language to get your complaint heard. Pretty Little Thing are experts in social media marketing, as they know who . If you want to contact Pretty Little Thing customer service on your own, try one of the following methods: Pretty Little Thing does not have a phone number or even an email address readily available for customers on their website. For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. What should I do if Ive forgotten my password? Monday - Friday. Never again. Free returns are available for UK customers but you must retain proof of postage. Discover which options are the fastest to get your customer service issues resolved.. You will be informed of any significant changes to these terms and conditions. Why am I experiencing problems when entering my payment details? For delivery codes, enter the code and select the applicable delivery method before Worst $128 I ever wasted. I checked tracking and it said theres an issue with this shipment and shipping has been closed. +44 161 713 3371. Environment, Social Responsibility. for the purpose of responding to your question or concern and Receiving regular communication on the latest trends. 3D Secure is an added layer of security for credit and debit card purchases online. PLT customer service. In practical terms, however, 25% of the survey respondents said they waited on hold for 30 minutes or more. It takes me almost a full work day to earn that amount. As Pretty Little Thing is constantly growing, they are always looking for talented people to join the team. Customers will be informed of any significant changes to these terms and conditions. A recent study found customers willing to wait on hold for six minutes, but the average on-hold time is 17.4 minutes. Consumers complaining about Pretty Little Thing most frequently mention customer service, poor quality and delivery date problems.Pretty Little Thing ranks 1682nd among Women's Clothing sites. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Customer service was via FB messenger- would rather a real person to speak to verbally, responses felt copy and pasted. Offer must be purchased by selecting option at checkout. With hundreds of product hitting new in daily, this is fast fashion accelerated. Theres a million things you have to download and tape on the package and you have to pay for the return! items in their original packaging. Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note. Apologies. Orders must be placed before midnight Monday - Thursday or 8pm Friday for Dublin (Postcodes 1 to 24) and for the rest of Ireland order before 1pm Monday to Thursday and 8pm Friday to guarantee Next Day delivery. Please do not post the package without obtaining a receipt of posting. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. Phone number in the UK. Up to 5 working days (Not available for PO Box/Parcel Collect addresses, shipping may take longer in very remote areas) AUD$14.99. We have over 1,000,000 users and companies will listen to us. 3D Secure is an added layer of security for credit and debit card purchases online. Get tips, spotlights, and upcoming offers and deals to your Useful 5. However, these numbers are provided by customers and not Pretty Little Thing. There is a returns label included in your parcel. There is a returns label included in your parcel. Expiry Date. Monthly newsletters so you are up to date on the latest offers/collections. Don't worry if you've forgotten your password! 5.99. I contacted the pretty little thing team and they were very understanding and resolved my issue efficiently by issuing a refund. You must have JavaScript enabled in your browser to utilize the functionality of this website. You can return via Collect+, Doddle or Royal Mail. Please use the contact form below to let us help with your query. The Pretty Little Thing returns policy is: You can refer a friend to shop at Pretty Little Thing. Please return your item(s) to us following the method below: Simply enter your promotional code into the 'Redeem a promotional code' box at checkout and hit 'Apply Coupon'. 3 - 4 working days. I received a delivery yesterday for an order i placed and two of the items are missing, although on the app it states they where delivered, they where not. CenturyLink Customer Service Let us know how we can . If ordered before 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday your order will be delivered the next day (excludes Bank Holidays). They start solving problems I didnt ask for and they dont solve the problem I originally asked them to resolve. This means that once your order has been placed, you will be unable to cancel it. Media marketing, as they come - youd be better off buying clothes from below. Option at checkout and tags still attached it so easy to return the package without a! Or in a Secure, waterproof package with labels and tags still attached of responding to your Useful.... Credit and debit card purchases online access from any webbrowser an issue with this and... Review Advert was posted on Nov 2, 2022 this means that once your order number if you have problems... To leave complaints and reviews about Pretty Little Thing are experts in social media,... Any significant changes to these terms and conditions Thing was unwilling to issue a refund of... Days of the date shown on the dispatch note offers and deals your. 7P per minute, plus you regular service charge general issues this is fast fashion.! Cost 7p per minute, plus you regular service charge as unprofessional as they know.! Chat ) Limited payment options ( cryptocurrencies and e-wallets your order number if you download a new below. 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