All I will say is the words coming from their executives don't match the music played in the Walnut Creek store. I guess the only knock would be that delivery is an additional charge. Do you like refinishing furniture by yourself in your own home? Turning off personalized advertising opts you out of these sales. Learn more in our Privacy Policy., Help Center, and Cookies & Similar Technologies Policy. They offered me $400.00. My order was almost $100,000.00 . If you are looking for some RH items, be sure to stop by the Pleasanton outlet store frequently. Make an offer! Bad customer service destroyed my loyalty to this brand. When it comes to lighiting, RH carries ceiling lights and chandeliers, wall sconces, gaslit sconces, picture lights for artwork, table lamps, floor lamps, outdoor lights, string lights, and the matching light bulbs to go with these pieces. This site uses cookies to improve your experience, to analyze website usage, and for marketing purposes. When it comes to your own comfort, your own body is the only North Star. We've recently purchased furniture from Arhaus and the quality is so much better than RH. After receiving a massive run-around a humongous bag of filler arrived & barely fit in our condo's entryway. Can we turn on some lights so I can see, mom? Can't wait to receive our furniture. Choose the options youd like for the order. From traditional to contemporary looks, RH tackles styles with a confidence few companies havethe brand's status as a publicly traded company surely backs them up! Well.Upon waxing the stools (Which took 3 hrs. Sign up for their outlet emails. Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. Try Pottery Barn or CB2. The delivery was easy and one low fee, so I shopped a lot. I had an opportunity to buy some items from the RH Outlet store in Pleasanton. It's the kind of place that feels cold even if it isn't. Check out their commitment -- ir.williams-sonomainc.co. $14.40, $16.00 We purchased a leather beanbag chair. I love this place! I asked if I could order it and have it delivered to the WC store so I could try it out first. We made a special trip to this outlet, and in the end, we didn't make a purchase. We have ordered many items over the years from RH and been satisfied so I thought when I ordered exterior lights that it would be just the same. We return home from shopping only to find we received some mail from Restoration Hardware -- a one pound 13 ounce unsolicited catalogue. Description RESTORATION HARDWARE CHEST OF DRAWERS: Metal Clad 4- Drawer chest, raised on turned legs. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. $59.78 shipping. With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. I just paid $19 in shipping out of pocket because they never said anywhere on the return slip THAT'S ENCLOSED IN THE PACKAGE that you are responsible for the return shipping costs. $115.93, $144.91 Art and prints. But everything is of a great quality, so if it's something that you can afford, you should do itand know that you'll make me jealous. No finish even left on part of the soap dish. Debbie is awesome. These things are as thick as my college textbooks, and for what? Unbelievably horrible experience with the company merchandise and customer service. The furniture is nice, but the shopping experience was horrible. There are definitely other companies with better quality and value but sometimes slim on designs. If they use advertising to send thousands of tons directly to recycling, imagine the rest of their product line and the amount of waste and pollution they create. The stools were scheduled for delivery in three days. They cannot figure out how to ship product once it is purchased. I am happy with everything. Such a rip off. There are a lot of good finds! I asked for guidance on a category of goods i was interested in buying. Blanket Wrap. SAVE 25% ON EVERYTHING* Fabric Chaises Oviedo Chaise $3395.0 - $4695.0 Regular $2546.0 - $3521.0 Member Available in multiple Fabrics Ren Chaise They feature materials such as: reclaimed wood and kiln-dried wood, leather, shagreen, down filling and foam, fabrics, and metals such as iron and aluminum. I have had a hamper on back order since May!!!! The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. If you have an idea of what you're looking for and measurements you might luck out! There was a couch in there with a straight up 6-8" rip on the seam, and they were asking like $4000 for it. Minus the one star for some of the rude staff that don't even say hello when you walk in.. there are some great associates though. It's "Made in China" garbage! A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. This place is a joke. More Details & Dimensions + ATTENTION We're sorry. It was not in the finish we wanted, but we got to get a feel for the size and extensions available. VERY RUDE and PUSHY ! They are known for their luxury and high priced furniture and home decor. The guy who greeted us at the door said none of the chandeliers give off good light. Don't even get me started on this place. She was absolutely amazing! It's too bad, really, because the story that is told quarterly is a good one. That's all they do, sell furniture and deliver it. Privacy Policy and I walk out discouraged and couchless every time. We were served quality water while we made some final decisions in private and she picked up paperwork. When Restoration Hardware shoppers are looking for modern seating options, they are often in search of a new sofa or sectional for their living space. $2,519.10, $2,799.00 When i challenged i got a proper reply with the information i had hoped for in initial reply. If you like quality furniture it's worth your time. So, on Saturday, March 30th, we arrive in California and there are two giant boxes on my front step. My husband and I had checked out the tables online, but wanted to see them in person. Available nationwide. A generous tufting on the back and sides more Design Plus Consignment Gallery San Francisco, CA Ask the seller SUPER SELLER Details Dimensions 84W 60D 37H Styles Cynthia got on the phone, tracked one down for me, and got it for "furniture delivery" at the UPS price ! To the contrary, the return slip actually states that all you have to do is bring it to any carrier. Appalling. Apparently now they're changing their entire business model and are doing more of a modern design theme where you pay an interior designed to decorate your space, and they pass along a 20 percent discount on any furniture purchased directly through Restoration Hardware. Suite 1250 You are NOT able to choose a time window for delivery. We were interested in the St James table and fortunately they had one. Every couch but two were delivered with deep scratches, gouges or slices. I told her what I wanted and she snapped back at me "We don't carry merchandise here anymore.. We haven't for 2 years." I will go elsewhere for my purchase. Upholstered Bed Queen Size Frame Platform Bedroom Furniture Leather Modern RH. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. $841 Set of 2. Restoration Hardware Leather Daybed Bench $450.00 Very nice soft leather Restoration Hardware daybed bench. Original Price $28.98 I have shopped at RH for years and I would have to say the quality has been top drawer until the recent purchase of a double floating vanity with a carrera top. So, I called and they sent me new ones (again a few yellow roses). We've recently updated the Chairish, Inc. Will need to be wrapped & loaded. This incident made me really think twice about ordering anymore RH items. According to the RH website, this top is supposed to be sealed, it obviously is not. Turning off the personalized advertising setting wont stop you from seeing Etsy ads or impact Etsy's own personalization technologies, but it may make the ads you see less relevant or more repetitive. Dimensions. This will differ depending on what options are available for the item. We will always come here for most of our needs. I liked a chair that I saw online, but they said it was not available to see "in person" in any of their showrooms in the area. Restoration Hardware Dresser Dupes 7 Drawer Dresser $1,060 A classic dresser with beautiful detailing. I called RH customer service new accounts again: the woman who answered couldn't have been more disinterested. Side note: keep in mind that they do not deliver anything you purchase so you just find your own way of transporting the merchandise yourself! Restoration Hardware Dining Table. Etsys 100% renewable electricity commitment includes the electricity used by the data centers that host Etsy.com, the Sell on Etsy app, and the Etsy app, as well as the electricity that powers Etsys global offices and employees working remotely from home in the US. If you're wondering how to decorate and obtain a luxury home, Restoration Hardware is your go to. I applied for credit 12/06 and was turned down due the security freeze on my account. ; Restoration Hardware pieces are both handcrafted in the US and imported from overseas. Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual hardware! We were assisted by Jennifer a blond haired gal. ", "I recently bought a house, and of all the furniture i got.. this table was the piece i was looking forward to the most. They said another customer must have taken the sold ticket off and purchased it. Both saleswomen worked that day were extremely RUDE -- no greetings at all, sitting at their desk chatting to each other. Many of the chandeliers were damaged or had missing pieces. Its handcrafted frame features an aged wood finish, while the wrapped back and side panels are upholstered in stain-resistant fabric. The rough, jagged planing scars became quite obvious. Delivery was also amazing and efficient. They will deliver broken products and ask what you want to do about it. Additional fees may apply outside of the standard service zone. I browsed almost every area of the store, looking for something specific and was never acknowledged. Take full advantage of our site features by enabling JavaScript. You people work retail. She takes the stress out of furniture shopping and our place looks great because of her. It was originally scheduled for Monday January 15th. Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. I didn't want to have a negative experience at this store because I've purchased a lot of items from Restoration Hardware over the years - furniture, lighting, towels, bedding, decorative pillows, and hardware. Nasrin is an amazing interior designer and project coordinator that you can work with and she transformed our house into a home we love. There is so much to chose from on line, why would anyone bother going into the store where no help or customer service is offered anyway? That was the issue. Really???? Looking for more contemporary brands? I don't understand how this place has such a low rating. We ordered their Piedmont Pedestal Soaking tub and tub fill with handheld shower ( restorationhardware.com/) last January of 2014 to take advantage of their annual bath sale promotions at their design store in Santa Barbara, CA. Design Plus Gallery presents the St. James Sleigh Daybed. I moved into a new home and got rid of all my old towels and replaced them with the Restoration Hardware Turkish towels. This location at City Creek has a great team -always very polite and courteous. I'd much rather pay for shipping than deal with the people working at this store and a lot of times, there are online discount codes and other opportunities that eliminate my need to return to the retail space all together. The rep wanted to confirm my order and set up a delivery time. My daughter is only 100 pounds and does not jump on this bed. Had the worst customer service coming here. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. Find items in Finds on Nextdoor - all listings are local. A+! in brighter light so I'll be able to see what it looks like in my own home. See how it all works here. I received an email back from her that RH's design services are "one shot" so she was going to go outside of the rules to provide one more option. She smiled, or maybe it was a grimace, seemed to be accommodating and went to the backroom to retrieve a tape measure, returning with it in hand, but walking directly past me to greet the 3rd customer that walked in the store, trying to pawn me off on yet another clerk. So I was thinking maybe I can find something once I engage the store sales. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. If you're looking for something specific, keep visiting and eventually you will find it at the outlet! Imagine my surprise that it was on sale. The fugs looked like they had been sitting on showroom floors. While there are many nice and helpful people working in this store, tonight I run to this most negative and disrespectful person you can encounter in a service business. A real rip-off. For $20 each. because buying good feels good. Such a big part of the process for me. RH even has trendy restaurants featuring their upscale designs at 8 of their locations including rooftop restaurants at their New York, West Palm, Columbus, and Minneapolis locations. And after 2 months, she still does it-- she is so genuine and all her employees are too. Since it was a relatively small chair, I would have been able to bring it home in my car. They make what we do possible. No way for you to order in store catalog, go home and do it online they told me. Wayfair Chris Loves Julia x Loloi Humphrey Rug | $143. Was: $394.00. You know those dystopian movies where society kills you for having emotions? In our case we made a purchase on a weekday for a pickup on the weekend. I love this store; not just for the outstandingly beautiful old-world yet modern-charm vibe that each piece gives off but for the wonderful customer service I always get whenever I go here. We bought a $5000+ Library for about $3000, Beautiful oversized mirror that was originally $1500 for $500! What happened to RH? I live in Texas and have had product left at my door and 3 weeks later when I went back it was gone. They have high turn over. The sofa had a flaw in the fabric so RH said they would replace it after I sent photos to them . Super friendly staff, checked on us every couple of minutes! Every time I set foot in the store, I'd have to beg a sales person for help. The fabric is fading into an ugly color. I wish I'd used another company as this lot have lost control of their own organisation - I wish Amazon sold furniture. The staff are all glued to their macbooks, they ignore rather than actually help. We ended up buying two mirrored bedside tables and we love them! GREENGUARD Gold Certified. I got more than I came in for because I love the whole selection. $5.29, $6.23 Ordered furniture more than $70,000 in store, which were broken into different orders and took more than 10 trips to deliver. I should have purchased from Ethan Allen, at least when I buy from them the furniture is made in America. 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