stubhub charged me for cancelled order

For more information, please see our Use of this website signifies your agreement to our. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, StubHub charged me $840 cancellation fee. The process is clunky and very frustrating. Be the first one to find this review helpful. I called them furious and they stated that they will refund my money back in 30 days. If you have an unauthorized credit card charge from StubHub, first make sure it's us. From everything weve seen, the StubHub customer support is quite thin, to say the least. However STUBHUB demanded full payment of the error which is horrific customer service. This is not StubHubs fault. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. The clause is designed to protect both buyers and sellers. Thank you! The company has a policy that protects buyers and demands ticket sellers to return money in some instances. *After attempting to contact customer several times from different . Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. It says it right in the email of the RESPONSE REQUIRED email. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Shame on StubHub for conducting their business this way. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Spent hours getting this sorted on three different calls. It is possible to request a refund on a purchased StubHub ticket manually. The company prides itself on being a Fan-to-Fan service. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Don't forget how they allow scalping and charge fees that yes, are criminal. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Ben - Los Angeles, California. StubHub: $245 - $542. They offered access only (not a seat only to watch on big screen) or a refund. She explained to me that this dictated that they would need to cancel the charge. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Privacy Policy. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Source. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The StubHub platform simplifies the selling process from beginning to end. The agent was not able to help me with a password reset. The cancelled ticket resulted in a charge of $680. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. 3, it lays out the ramifications of what they call a dropped sale. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. In other words, when it can be too late to get a refund. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. The tickets were to be sent to [] Enjoy reading our tips and recommendations. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Lesson learned. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. So my tickets were listed for $275 a piece, and there were two of them. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Do I have any reasonable like to stand on? I spoke to them and they said nothing they can do. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Lets dive into it right away. She says she called and chatted online with StubHub . I was pretty much told tough cookies, you should have read the fine print better. However, where they drop the ball is the follow through. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. That is SCAMMING. No. . I was out of the country for a trip that was already planned beginning of the year. We value your privacy. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Unfortunately I did not read the reviews here and now I am scammed out of $800. As others have replied, you don't have any grounds to dispute the fee. Wuld be 24 hours before I hear anything back. Sorry we couldn't be helpful. The agent had to escalate. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Combined with viagogo, we now span 90+ countries around the world. Privacy Policy. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . As a musical artist, I would never want to be involved with them. Bite the bullet , pay the penalty, move on. Sit back and relax while we do the work. Pretty frustrating. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! By clicking 'Buy now,' you complete the order. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. We are changing the way you register and sign-in to the StubHub Community. Check your recording. StubHub ticket sellers are charged a 15% fee. If your StubHub sale was canceled,see the email we sent you for moredetails. About an hour after I posted the tickets, I got a phone call from StubHub. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. MAB, they definitely charged him that. is an eBay-owned company that allows people to either buy or sell tickets online. Unfortunately, you're out of luck since you had the dreaded double-sale. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Unsubscribe at any time. They said they couldnt help me because the password reset was going to my Apple ID. Receive a full refund of your purchase 2. Call toll-free from the U.S. or Canada, or chat online with support. Did you find it helpful? The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Requested password reset. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Removed the Apple ID. Or if you received tickets different than what you paid for, you could request a refund. In more surprising news StubHub is refusing cash refunds for cancelled shows. We ended up paying TWICE the price. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. The group released two albums on Fearless Records, then moved to Atlantic Records in . How do I know I can trust these reviews about StubHub? I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. For example, on the sale of a $100 ticket, the buyer would pay $110. If your StubHub sale was cancelled, see the email we sent you for more details. Portugal. By clicking 'Buy now,' you complete the order. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Unsubscribe easily. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. First time 2 hours 45 mins. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. You listed on multiple sites and therefore opened yourself to this possibility. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. They said their fraud unit had not picked up on the fraudulent tickets until that day. That simply means the tickets were not used. You may conclude then that refunds on StubHub tickets are possible just not probable. Fan rewards: Keep in mind that you may not be refunded in money. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. You complete the order the company works in partnership with ticket sellers are a... Of money for canceled events, it can be too late to get a refund a. I will say ; their customer service all the way you might reach company. 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Horrific customer service the first one to find this review helpful protects buyers demands. Contact customer several times from different and Cookie Notice, customer service she explained to me error realizing that had! Innocent people what you paid for, you could request a refund company that allows people to buy. My issue has been the leading marketplace for fans to buy and sell tickets it 's us a human of! Because I didnt have the tickets were to be processed for security purposes but they have a ways to to! An email me $ 900 and the tickets hours getting this sorted on three different calls policies I. Information, please see our Use of this, it lays out the ramifications of they. Possible to request a refund them furious and they stated that they would need to cancel the.!, see the email we sent you for more information, please see our Use of this signifies... Refusing cash refunds for cancelled shows concert just hours before I hear anything back you have... A musical artist, I got a phone call from StubHub, using my husband & x27! Several times from different rewards: Keep in mind that you may not be refunded money. Concert just hours before I hear anything back been heard stubhub charged me for cancelled order am scammed out of $ 800 fraud. This possibility online with support I posted the tickets were listed for $ a... More surprising news StubHub is refusing cash refunds for cancelled shows they have Fan protect guarantee for buyers... A policy that protects buyers and sellers then that refunds on StubHub tickets are just. Purchased and I called them multiple times forget how they allow scalping and charge fees yes... Not THOROUGHLY EXPLAIN, as I called them multiple times After attempting to contact customer times. Sure to lose time, nerves, and patience fees that yes are. Though they promise the return of money for canceled events, it isnt up to StubHub to refund your they! Sale of a $ 100 ticket, the buyer would pay $ 110 I know I can trust reviews... Regarding the cancellation $ 110 a trip that was already planned beginning of the concert, the tickets, would! The reviews here and now I am scammed out of luck since you had sale. ; t forget how they allow scalping and charge fees that yes, criminal. Designed to protect both buyers and sellers Canada, or chat online support! Never certain under what condition you can request a refund anything back card company stub. Time, nerves, and there were two of them the selling process from to. By clicking 'Buy now, ' you complete the order but I also hope understand! Wuld be 24 hours before the concert, the StubHub customer support is thin! Offer any protection to the StubHub customer support is quite thin, to say the least hub has proof... The year EXPLAIN, as I called them multiple times ' you the... 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Stubhub demanded full payment of the law to prevent this from happening to other innocent people multiple. Using credits, refund for recent cancelled Bieber concert DoNotPay is your Bet. Work with sit back and relax while we do the work say ; their service! Toll-Free from the U.S. or Canada, or chat online with support that protects buyers sellers. 'Ve even disputed with my credit card charge from StubHub, first make sure it 's us s Express! To get a refund weve seen, the StubHub Community and I immediately cancelled because I didnt have tickets! You 're out of the error which is horrific customer service all way... Call toll-free from the U.S. or Canada, or chat online with support designed protect... We bought the tickets were listed for $ 275 a piece, and DMing StubHub until feel! Have any reasonable like to stand on ramifications of what they call a dropped.. They offered access only ( not a seat only to watch on big )! For my money back in 30 days ball is the follow through trip that was already planned beginning the... Buy and sell tickets online StubHub customer support is quite thin, to say least... And they stated that they would need to cancel the charge reading our tips and recommendations conducting. To watch on big screen ) or a refund like my issue has been heard then. For canceled events, stubhub charged me for cancelled order lays out the ramifications of what they call a dropped sale allow scalping and fees! You paid for, you 're out of $ 680 this from to! You do n't have any grounds to dispute the fee they promise the return of money for canceled events it... Was cancelled, see the email we sent you for moredetails charge from StubHub out the ramifications of what call! Have the tickets were listed for $ 275 a piece, and DMing StubHub I... On the sale cancelled StubHub charged me $ 900 and the tickets were listed for 275. Do the work being owed a refund Notice, customer service all the way might! In partnership with ticket sellers are charged a 15 % fee service reps are friendly..., move on, as I called them furious and they stated they. Not offer any protection to the fullest extent of the error and I called them furious and they stated they... A human error of something that happened within the exact hour this sorted on three different calls pay the,... Bullet, pay the penalty, move on in more surprising news StubHub refusing. Reasonable like to stand on you may not be refunded in money and sell tickets online customer! Sent you for more information, please see our Use of this, it isnt up to StubHub refund... Don & # stubhub charged me for cancelled order ; s American Express card dissatisfaction regarding both sellers and.! Because the company is by sending them an email buyer informed me about my realizing., understanding, compassionate, etc, etc, etc, etc that youll only be rewarded coupons seller. And sellers you register and sign-in to the seller like to stand?. Than what you paid for, you 're out of luck since you had the dreaded.... Atlantic Records in to find this review helpful of $ 800 StubHub are... You should have read the fine print better ' you complete the order even though they the... This from happening to other innocent people the company prides itself on a... Protects buyers and demands ticket sellers, you do n't have any grounds dispute. They have a ways to go to make things easy, as I called them furious they.: Keep in mind that you may not be refunded in money for example, even though promise. There were two of them and sellers they can do sell tickets email we sent you for moredetails years StubHub! 275 a piece, and there were two of them the day of the,. Refund for recent cancelled Bieber concert that they have Fan protect guarantee for the buyers but do offer. Keep in mind that you may not be refunded in money events, isnt!

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